Privacy Policy
Last Updated: June 2, 2026
1. Introduction
Sibeve Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our promotional products, corporate gifts, custom apparel, and branding services in Eswatini.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact details (email, phone number, address)
- Company name and business information
- Payment information (processed securely through third-party providers)
- Order details and preferences
- Communication records (emails, phone calls)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Referring website and pages visited
- Time and date of visit
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders for promotional products and branding services
- To communicate with you about your orders and inquiries
- To provide customer support and assistance
- To send marketing communications (with your consent)
- To improve our website, products, and services
- To comply with legal obligations
- To prevent fraud and ensure security
4. Information Sharing
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors
- Shipping and delivery services
- Product manufacturers and suppliers
- IT and hosting providers
4.2 Legal Requirements
We may disclose your information when required by law or to protect our rights, property, or safety, or that of our customers and the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order-related information is typically retained for 7 years for accounting and legal purposes.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at sibeve.sales@gmail.com or +268 2404 4444.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Eswatini. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: sibeve.sales@gmail.com
- Phone: +268 2404 4444
- Address: Mbabane, Hhohho, Eswatini